Maravilhoso!! As pessoas são super simpáticas! O sítio bem cuidado e muito bom gosto! A localização é perfeita! O pequeno almoço é agradável. O restaurante e divino, uma garrafeira incrível, muito diversificada com algumas raridades. Aconselho a todos a visita.

Estuvimos 10 dias hospedados y la verdad que el trato y la estacia fueron geniales. Si bajas en bus, que es la parada numero 10 te deja en la puerta del hotel. Ida y vuelta 14 euros 2 personas. El personal es muy amable y siempre dispuesto a ayudar en tema maletas, pedir taxi, tienen paraguas de cortesia, la verdad que te ayudan en todo. Las habitaciones son amplias, luminosas y con la decoración justa. La cama es muy cómoda con 3 almohadas para pode elegir. Con café, te, agua y botellas de alcohol diarias.
Albornoz y zapatillas cada dia. El dormitorio te lo hacen por la mañana y a la tarde pasan para arreglar un poco la habitación y dejarte un bombón. La piscina y el gym estan bastante bien, 1.20 de profundidad y agua calentita. El desayuno es variado, no tanto como esperaba para un hotel de 5 estrellas, pero bueno. Fruta cortada, comida caliente, cafes, panes, bollería, yugures....
Si he de poner un pero, pondria que en el tema desayunos, no vienen los ingredientes de cada producto, o mas bien los alergenos. Tema bollería y panes, si eres intolerante a algún alergeno tienes wue estar preguntando. Por lo demás todo perfecto. Si volveria a repetir e incluso muy recomendable.

A perfect hotel for a wonderful vacation in São Miguel. Great location for all the site seeing at Ponta Delgada. The staff was very nice and helpful. The hotel and the room were always clean and neat. A delicious and varied breakfast. The Restaurant and Bar are excellent.
 

The hotel is beautiful. I had a wonderful and clean room, with the best beds and pillows, with an amazing view of the Ocean. Antonio, the concierge solved a problem with my booking through booking.com. He also managed to book (on a Saturday night) all I needed for Sunday. Excellent service! Everybody was so kind and helpful. The food is wonderful. Excellent hotel.
 

We had a lovely suite with views of bay and ocean. It was our honeymoon and the hotel went all out with rose petals on the bed and in the bathroom, and a lovely bottle of bubbly and chocolates galore! We were very warmly welcomed the entire time! The service from everyone was excellent! The room was very comfortable and had everything needed. We ate at the bar every night after a full day of sightseeing as they had a wonderful salad and appetizer that was plenty after our large lunches. The tips on where to go/eat etc where great! Great location and very quiet rooms as well.

Escolhi este hotel para passar 5 dias de ferias em Sao Miguel.

Suite com vista para a baia de sao miguel, camas super confortaveis, quarto impecavelmente limpo, e bem cuidado.
pequeno almoco divinal, com sumos naturais e uma grande diversidade de alimentos.
Staff sempre pronto para ajudar e de uma simpatia impar.

My friend and I had a great stay at the Grand Hotel - the staff was super helpful in recommending local restaurants and things to do. Our room had a view of the marina and easily walkable to the city center. Breakfast was a great way to start the day with Queijadas and other local treats. Don't forget to get local cheeses as the cheese store near the market. Taxis were easily arranged when needed. We highly recommend this hotel for your stay in São Miguel.

We stayed here over Christmas and found the hotel to be extremely welcoming and comfortable. Staff is very helpful, food in the restaurants (very important since most other restaurants were closed Christmas Eve and Christmas Day) was excellent, and the rooms very comfortable.

Nice views over the waterfront and an easy walk into town. The hotel faces an enormous public swimming complex (both pools and even an option to swim in an enclosed harbor area) that would be nice options in warmer weather but there is also a nice indoor pool and gym area. COVID measures are enforced (limited #s in gym, pool and on elevators; masks in public areas).

Excellent waterfront hotel, a gem of Ponta Delgada. The staff was fantastic.

Extremely helpful, crisp & efficient, while also being friendly & approachable. The room was modern & stylish. We booked two different stays, both times on the waterfront side. Nice balcony overlooking the port. Breakfast buffet was very good. Lots of delicious local flavors. We used valley parking for our rental. There is underground parking available nearby. The hotel location was convenient for city touring by foot.

We arrived yesterday night, well after midnight and I have to say that the young gentlemen at the reception were very awake and provided great service.

The hotel is beautiful, very clean, breakfast excellent.Very close to walk to a lot of shops, restaurants.Though the hotel does not require proof of negative covid, the requirements to get into Azores are so strict that this clearly covers it.

Very happy I chose this property and I will return.

El personal es muy atento, te ayudan y resuelven tus problemas rápido.

Nos gustó la decoración de la habitación, y la ubicación con parking en el hotel también. Cenamos una noche en el restaurante y nos tomamos un magnífico cóctel.

A great place to stay to start out our trip on the island.

Located in the heart of town and easy to walk to some fantastic restaurants. The service was excellent, especially from Silvia who helped us plan all of our activities the moment we arrived.

Would recommend to anyone coming to visit Sao Miguel!

L'hôtel est bien situé face à l'océan et proche du centre ville.

Les chambres sont spacieuses avec tout le nécessaire de toilettes. Les dîners sous forme de buffet étaient un peu tièdes mais après leur avoir signalé, cela s'est arrangé, 3 soirs de suite nous avons eu un menu, excellent.

Le personnel est sympa, souriant et disponible. Adresse à retenir.